Subscripiton FAQS
Can I cancel my Subscripiton?
Cancel your coffee subscription at any time! No obligations or strings attached.
Can I change the delivery frequency?
Yes! We offer frequencies of every 2 weeks, 4 weeks or 6 weeks.
Can I delay the next delivery?
Leaving for vacation? No problem, set a later delivery date or pause for up to 8 weeks.
Can I add products to my subscription order?
Maybe you have family in town and need more coffee? Its easy to add more coffee to the next order in your member portal!
Can I pause my current subscription?
Leaving for vacation? No problem, set a later delivery date or pause for up to 8 weeks.
Can I try a new coffee this delivery?
Do you want to try a different coffee? No worries, you can edit from your member portal.
Support
If you still have an unanswered question please email Sam at hello@versolaltocoffee.com
Coffee FAQS
Which of your coffees is espresso / best for espresso?
We love to use any of our single origin beans in the espresso machine - however the Frassati Blend was made with espresso drinkers in mind.
Why do you not sell a 'classic' dark / french roast?
Oily coffee is a sign of rancidity -
Oily beans come from a chemical reaction between the internals of the beans and oxygen. If a bean is roasted too long where the internal shell cracks and lets out CO2, it will react with Oxygen almost immediately and create that oil. Here at Verso L'alto we strive to roast our coffee according to the third wave - a high quality roasting technique in order to preserve the integrity of the bean.
Will you grind my coffee order?
Yes, we will grind your beans on request. However, we recommend buying the beans whole. Part of the experience of fresh roasted coffee is grinding the beans just before brewing - this allows for the best flavor profile.
Do you add anything to the coffee?
No! We do not add anything. Our product is 100% coffee beans.
How do you get the cupping notes?
Our coffee is cupped by professionals right at the farm where they are grown. Similar to wine, cupping notes are subjective and describe the flavors, not the ingredients. For example, a coffee might have notes of dark chocolate, vanilla bean, or anise, even though it doesn't actually contain those ingredients.
What determines the taste in coffee?
The flavors of coffee, or cupping notes, come from the coffee bean itself, as well as how it's roasted and prepared.These flavors are natural properties of the coffee, and are influenced by many factors, including:
- Terroir: The environmental conditions where the coffee is grown, such as the soil, temperature, rainfall, and sunlight
- Farming: The farming method, including the harvest time
- Processing: How the coffee is collected and processed
- Roasting: How the coffee is roasted
- Preparation: How the coffee is prepared, such as the brewing method
Mold and Mytotoxins
The warehouses we get our coffee from feature moisture and temperature controlled environments that eliminate the risk of purchasing moldy coffee.
InterAmerican Coffee traders measure moisture on all PSS and arrival samples. If moisture exceeds 12%, it indicates mold risk, prompting immediate supplier notification.
Shipping & Returns
If you are unsatisfied with your coffee order please email Sam at hello@versolaltocoffee.com
My Order has not arrived
Coffee Deliveries Please send your order number
Can I track my order?
If you still have an unanswered question please email Sam at hello@versolaltocoffee.com
My shipment was damaged
If you are unsatisfied with your coffee order please email Sam at hello@versolaltocoffee.com We will do our best to make sure you are satisfied.
Returns
For Questions about Returns please email Sam at hello@versolaltocoffee.com We will do our best to make sure you are satisfied.
